Terms & Conditions
- 50% deposit plus applicable taxes with order.
A draw of 40% plus applicable taxes when initial skinning of the truck is completed. - Balance due in full at completion and before any food truck is shipped or picked up. Please allow enough time for the transfer of funds to be completed on, or prior to the actual pick-up or shipping date.
- If a truck is to be purchased by PFTC, the purchase price and any mechanical work is to be paid in full by the customer at the time of purchase or work performed.
- As all mobile food units are custom made specifically for the intended application of the purchaser, deposits are non-refundable. PFTC will, at its discretion, attempt to find a secondary purchaser with a standard 20% reassignment fee deducted from any deposits or payments made prior to the default. There is no guarantee PFTC will find a secondary purchaser.
- PFTC cannot be held responsible for the availability of equipment & supplies from outside suppliers.
- Standard manufacturing time for a food truck is approximately 6-16 weeks from the date of the initial 50% deposit. The initial deposit guarantees a placement in the work queue but may not necessarily create the commencement of the manufacturing process of the mobile food unit at the same time.
- Truck owners must have a minimum of Storage Insurance on any vehicle left at PFTC.
- PFTC will not be held responsible for any damage or theft to customer vehicles.
Warranty Information
- PFTC carries a NON-TRANSFERABLE LIMITED WARRANTY on its mobile food units for one year from the date of completion.
- During the warranty period, if any PFTC manufactured part should fail due to defect, it will be repaired or replaced free of charge once written authorization from PFTC has been given.
- All workmanship and equipment manufactured by PFTC is covered directly by PFTC
- PFTC cannot be held responsible for any loss of business which may occur due to any part or equipment failure.
- If PFTC is not able to inspect the requested repair, the mobile food unit may be taken to the nearest PFTC-approved facility appropriate for the requested repair. A repair technician will then inspect and provide an estimate of the requested repair(s). Upon PFTC receiving the repair estimate and discussing with the repair facility the intended repair procedure, at its discretion PFTC will then authorize the repairs and provide payment for said repairs. No repair work is to begin without written authorization from PFTC.
- All work or replacement parts must be authorized by PFTC prior to proceeding.
- Warranty on all internal or external equipment that is supplied by PFTCbut not manufactured by PFTC carries its transferable original manufacturers or suppliers in-house warranty policy. All equipment repairs requested on equipment that is not manufactured specifically by PFTC will need to be initiated with the original equipment manufacturer or supplier in the case of a supplier warranty. PFTC is not responsible for and cannot conduct any repairs to any equipment that is not manufactured by PFTC.
- Other types of damage, but not limited to misuse or abuse, are not covered under the warranty of PFTC. Alterations, Misuse, Abuse or Negligence in operation void all PFTC specific warranties.
Shipping & Customs Information
- PFTC handles all your shipping needs through our local logistics and brokerage companies and we are able to ship anywhere in the world.
- We set up all the shipping for you and you pay the logistics company directly for the shipping costs. This will save you money. You will deal directly with the shipping company to track your order.
- And even though it is rare, you will deal directly with any damages that may occur while in transit. It is the responsibility of you, the customer, to inspect your unit upon arrival and report any damages immediately to the shipping company, the carrier and PFTC. Please record any damages in writing as well as by photo.
- PFTC will deal with all the customs clearances and brokerage so there is no worry about your order crossing the border. PFTC also covers the costs of the brokerage fees.
